Big Food is a term used a lot in the media. I am too sick to cook for myself. Seems like you do too. We apologise for the inconvenience caused on the takeaways behalf. We finally get through on the phone to be told they are tired and never bothered cooking it!Emailed yourselves for a refund last night....today I get an email response saying you have spoken to the restaurant and they are very sorry, the food is out for delivery now...24 hours later. If there are any issues or questions please reach out to us on firstname.lastname@example.org and we will be more than happy to look into it for you. Die Präventionskurs-Suche macht es Ihnen einfach, den passenden Präventionskurs in Ihrer Nähe zu finden. About Us. Food never arrived so I complained to Big foodie and was promised a refund within 3 to 5 days. We don't want or need the food 24 hours later!Guess what it's been half an hour since you told us it'd be here in 15 minutes! Big Foodie takeaway order, paid for, not received. Rang the takeaway without even asking me what my order was or who I was in fact but the lady said it was on its way and put down the phone no apology was given or explanation,the food finally rocked up at 10.30pm,still no apology off the delivery driver or explanation to why I was waiting that amount of time, opened up my food and safe to say it was freezing cold and soggy it was disgusting we had to throw the lot in the bin, surprise surprrise tasty China didn't want to no will not use these again or big foodie in a hurry!! Ok its now 2 weeks later & still no sign of my refund! All (5) Codes (2) Offers (3) 25%. To add insult to injury for this awful oversight of my rights as a consumer they passed the blame on to the restaurant and both refused me a refund.DO NOT USE BIGFOODIE. I have emailed you but am getting no response.UPDATE!! Im now left wondering if I am going to get a full refund & how? Order was cancelled after half an hour but money was still taken and has yet to be refunded so far. £3.00. Having waited two hours and tried to ring without getting a reply I gave up. As a Hong Kong native and city dweller, she has traveled around Asia and also lived and worked in Toronto, New York, and most recently San Francisco. Hi, we are extremely sorry for the experience you had. Please accept our apologies and we do hope you will give us another chance. What's the point in using them. The Big Cities Little Foodies travel series is an illustrated board book series, designed to share Asian culture and diversity with children.Each book is filled with vibrant and fun illustrations, to introduce little ones to early learning concepts, rich culture, and world travel. Only the latest review will count in the company's TrustScore. Contacted the customer support team and they are super unhelpful. Turns out the coupon I was given is a scam and does not work. Cheryl Chepusova is a designer, writer, and author of the series Big Cities Little Foodies. Hi Katie, you just made our day! Hi Shane, We are committed to ensuring no customer endures poor service or disappointment while ordering with us, we are sorry we let you down. Hi really sorry for the inconvenience, the takeaway may have changed the postcode and might not have updated, As we speak, we will pass on your feedback to the takeaway to ensure these sort of instances doesn't occur in the future which will tamper your overall customer experience. there was no clear way to track the order or get a customer support team. I would award this with a 0 star rating if it were possible. Thank you, Hi Sofia, we are sorry to hear that. We apologise for the inconvenience caused on the takeaways behalf. You will be shocked by the unbeatable prices. We hope you accept our apology and give us another chance. ReturnsOur policy lasts 30 days. But by all of your terrible reviews I beg to differ. Discover it's real meaning, why it's given such a hard time, why you should care and what you can do about it. © 2020 Trustpilot, Inc. All rights reserved. We are in receipt of your email and have replied back to you. Upon waiting a further 3 working days, I tried to contact however received no replies. 24 Stunden erreichbar, ein Bonusprogramm, bei dem Sport und Vorsorge belohnt werden und super Leistungen: Der Wechsel zur BIG lohnt sich! We are committed to ensuring no customer endures poor service or disappointment while ordering with us, we are sorry we let you down. Any concern, please email us at email@example.com and we will resolve the issue for you. Hi Amelia, we are so sorry to hear that you have had a bad experience. Hey Martin, we are extremely sorry for the experience you had. If you are not completely satisfied, return product* with receipt for a full refund. *update*Just had another email response from you to say "ignore my last message, the takeaway manager will call you now to sort it out"I'm sick of speaking to the takeaway, that's why I'm contacting you...all the takeaway want to do is go round tye houses to avoid a refund. The restaurant over the phone assured me that I will not be charged for the missing item, but i was. General Refund Policy. And if it ism't here in 15 minutes write back to you. It had gone soggy in 10 minutes of it being delivered. Can't quite understand that.Assuming the weekend is discounted I expect to receive my refund exactly 2 weeks after placing my order.I will never use your this outfit again and would advise others to beware, New chef keighley twice now in a row I have had bad experience with this takeaway bad customer service who don’t deal well with busy periods always shut the bigfoodie site as they can’t deal with demands so ended up ringing shop and to be told that there is over an hour and half collection we only go back there as it’s nice food come on new chef sort yourselves out otherwise your gonna loose custom, Big Foodie are very unhelpful.
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